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SERVICES OFFERED
PERSONAL SUPPORT
The one thing that makes JBDev stand out from all other automated timekeeping systems, is that we deliver relentless and responsive product support to all our clients. We also provide the best Timekeeping System available, this combination makes us the leader in the healthcare field.
JBDev provides a combination of fast and convenient access methods to our support team, and online technical database. Utilizing a secure connection to your server, our support team can quickly resolve issues and provide applications management of your system to achieve peak performance.
We provide 24/7 service response with direct person-to-person support for immediate problem resolution. No answering machines, no automated phone systems, no run-around. Each client is assigned a personal support agent who is knowledgeable about your hospital’s system and policies.
SERVICES INCLUDED
ArrowAnswer questions regarding proper use and operation of the system
ArrowAnswer questions regarding maintenance and backup procedures for the components of the system
ArrowAssist in identifying problems with the system that because of operator error or deficiencies in any equipment
ArrowProvide advice on best practices to utilize capturing and recording time
Arrow24/7 support with a real person on the other line
Biometrics